Update - We are continuing to work on a fix for this issue.
Mar 04, 2026 - 17:54 UTC
Mar 04, 2026 - 17:54 UTC
Identified - π΄ INVESTIGATING
Time: 2026-03-01 12:51 UTC
Components affected: UAE
We are currently investigating reports of service disruption in our UAE region. Our monitoring systems have raised alerts and we are actively assessing the scope of impact. We will provide an update as soon as more information is available.
π IDENTIFIED
Time: 2026-03-01 14:09 UTC
Components affected: UAE
We have identified the cause of this incident. AWS ME-CENTRAL-1 (UAE) is experiencing a significant infrastructure outage affecting multiple Availability Zones following a power incident at an AWS data centre. As a result, our UAE region is currently non-operational.
Services affected for our clients:
Fraud-check lookup and calculation β unavailable
Portal login β unavailable (Cognito degraded)
Partial monitoring ingestion ongoing
2 of 4 Elasticsearch clusters responding
This is an AWS infrastructure issue outside of our control. We are actively monitoring the situation and evaluating failover options. We will provide updates as the situation develops.
π IDENTIFIED β UPDATE
Time: 2026-03-03 16:14 UTC
Components affected: UAE
We are providing an update on the ongoing service disruption affecting our UAE region.
AWS ME-CENTRAL-1 continues to experience a major infrastructure outage following physical damage to two of three Availability Zones (mec1-az2 and mec1-az3). The incident originated on 2026-03-01 when an AWS data centre was struck by external objects, causing fire and subsequent power shutdown across the affected facilities. A second Availability Zone was impacted later the same day, leaving the region largely non-operational.
As of this update, AWS reports partial recovery progress β S3 write availability is improving and newly written objects are now retrievable, however S3 GET error rates for pre-existing data remain elevated pending physical infrastructure restoration. DynamoDB error rates remain high. EC2 instance launches remain throttled across the region. AWS has confirmed that full restoration of certain services is dependent on physical repair of the affected facilities, which remains ongoing with no confirmed ETA.
Current state of our UAE services:
Fraud-check lookup and calculation β unavailable
Portal login β unavailable (Cognito degraded)
Partial monitoring ingestion ongoing
2 of 4 Elasticsearch clusters responding; backup durability may be affected due to dual AZ loss
Management plane access unavailable
Given the extended and uncertain recovery timeline, we are actively reaching out to affected UAE clients to facilitate migration of workloads to an alternate region. Our team is available to assist and prioritise this process. If you have not yet been contacted and require immediate assistance, please reach out to your account representative.
We will continue to provide updates as the situation develops. AWS updates are also available via the AWS Health Dashboard (https://health.aws.amazon.com/health/status).
Mar 04, 2026 - 17:54 UTC
Time: 2026-03-01 12:51 UTC
Components affected: UAE
We are currently investigating reports of service disruption in our UAE region. Our monitoring systems have raised alerts and we are actively assessing the scope of impact. We will provide an update as soon as more information is available.
π IDENTIFIED
Time: 2026-03-01 14:09 UTC
Components affected: UAE
We have identified the cause of this incident. AWS ME-CENTRAL-1 (UAE) is experiencing a significant infrastructure outage affecting multiple Availability Zones following a power incident at an AWS data centre. As a result, our UAE region is currently non-operational.
Services affected for our clients:
Fraud-check lookup and calculation β unavailable
Portal login β unavailable (Cognito degraded)
Partial monitoring ingestion ongoing
2 of 4 Elasticsearch clusters responding
This is an AWS infrastructure issue outside of our control. We are actively monitoring the situation and evaluating failover options. We will provide updates as the situation develops.
π IDENTIFIED β UPDATE
Time: 2026-03-03 16:14 UTC
Components affected: UAE
We are providing an update on the ongoing service disruption affecting our UAE region.
AWS ME-CENTRAL-1 continues to experience a major infrastructure outage following physical damage to two of three Availability Zones (mec1-az2 and mec1-az3). The incident originated on 2026-03-01 when an AWS data centre was struck by external objects, causing fire and subsequent power shutdown across the affected facilities. A second Availability Zone was impacted later the same day, leaving the region largely non-operational.
As of this update, AWS reports partial recovery progress β S3 write availability is improving and newly written objects are now retrievable, however S3 GET error rates for pre-existing data remain elevated pending physical infrastructure restoration. DynamoDB error rates remain high. EC2 instance launches remain throttled across the region. AWS has confirmed that full restoration of certain services is dependent on physical repair of the affected facilities, which remains ongoing with no confirmed ETA.
Current state of our UAE services:
Fraud-check lookup and calculation β unavailable
Portal login β unavailable (Cognito degraded)
Partial monitoring ingestion ongoing
2 of 4 Elasticsearch clusters responding; backup durability may be affected due to dual AZ loss
Management plane access unavailable
Given the extended and uncertain recovery timeline, we are actively reaching out to affected UAE clients to facilitate migration of workloads to an alternate region. Our team is available to assist and prioritise this process. If you have not yet been contacted and require immediate assistance, please reach out to your account representative.
We will continue to provide updates as the situation develops. AWS updates are also available via the AWS Health Dashboard (https://health.aws.amazon.com/health/status).
Mar 04, 2026 - 17:54 UTC
Australia
Operational
Portal
Operational
API
Operational
Analytics
Operational
US
Operational
Portal
Operational
API
Operational
Analytics
Operational
Canada
Operational
Portal
Operational
API
Operational
Analytics
Operational
EU
Operational
Portal
Operational
API
Operational
Analytics
Operational
UAE
Major Outage
Portal
Major Outage
API
Major Outage
Analytics
Partial Outage
Bahrain
Operational
Portal
Operational
API
Operational
Analytics
Operational
Singapore
Operational
Portal
Operational
API
Operational
Analytics
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.